Introduction & Acknowledgment
Anastasiia Vershinina PR Beograd ("we," "us," or "our") provides travel planning services through our mobile application ("App") and maintains an informational website at flaptrip.app. For the purposes of the General Data Protection Regulation (GDPR), we act as the Data Controller of your personal information.
By downloading, accessing, or using the App, you acknowledge that your personal data will be processed as described in this Privacy Policy. If you do not agree to these terms, please do not use the App.
1. Information We Collect
We collect information to provide and improve our services. This includes data you provide directly and data collected automatically when you use the App.
Account Information: When you register, we collect your email address, name, username, and user ID.
Profile & Social Data: You may set a display name, bio, and avatar. This information is used as a part of your profile within the App.
Trip and Preference Data: To generate personalized itineraries, we collect details regarding your travel plans, including destinations, dates, budget range, dietary preferences, and interests.
Payment Information: If you make a purchase, this information is processed by third-party payment processors (Apple App Store or Google Play). The third-party payment processors will handle your payment information in accordance with their own privacy policies. We do not have access to your full payment card information.
Device and Usage Data: We collect information about your device (model, OS version, IP address) and your activity (screens viewed, navigation paths, access times). We use analytics SDKs (such as Firebase) to collect and analyze this data.
Approximate Location: We do not collect precise GPS location for tracking. We may derive approximate location (Country/City level) from your IP address or profile settings to display relevant content.
Cookies (Site Only): We use only essential technical cookies on our informational website to ensure it functions securely.
2. How We Use Information
We use the collected information to:
- Provide, maintain, and improve the App (specifically to generate and structure your itineraries);
- Personalize your experience (e.g., by remembering your list of visited countries);
- Process transactions and manage your subscription status;
- Send you technical notices and support messages;
- Send you updates and marketing communications (you can opt-out at any time via the unsubscribe link in the email);
- Monitor usage trends, detect bugs, and prevent fraud;
- Comply with legal obligations.
Artificial Intelligence (AI) Usage: The App utilizes AI to generate travel content.
- Data Usage: Non-sensitive user inputs regarding trip preferences (destination, budget, interests) are processed by third-party AI models to generate the itinerary.
- Protection: These providers process data strictly under our instructions.
- Disclaimer: AI-generated content is for informational purposes only. We do not guarantee the accuracy of dates, prices, or availability.
3. Sharing Your Information
We disclose information only in the following cases:
Service Providers: We share data with trusted third-party providers who perform services on our behalf, specifically AI & LLM technology providers, map & navigation services, cloud hosting & infrastructure, analytics services, and subscription & revenue management tools.
User-Directed Sharing: If you share a trip via QR code, a copy of that trip's data (including structure and locations) is made available to the scanning user.
Legal Requirements: We may disclose information if required by law or to protect our rights and user safety.
4. International Transfers
Because we utilize global cloud infrastructure, your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your information during such transfers.
5. Data Security
We take reasonable administrative and technical measures (including SSL/TLS encryption for data in transit) to protect your personal data from loss, theft, misuse, and unauthorized access. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Links
The App may contain links to third-party websites or services (e.g., Google Maps, restaurant websites, or booking platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
7. GDPR Compliance & Your Rights
If you are a resident of or located within the EU or European Economic Area ("EEA"), you have certain additional data protection rights under the General Data Protection Regulation ("GDPR"). These rights include:
- The right to access, update or delete the information we have on you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your personal information.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
Legal Basis for Processing Personal Information under GDPR: We process your personal data based on the following grounds:
- We need to perform a contract with you;
- You have given us permission to do so;
- Processing your personal information is in our legitimate interests;
- We need to comply with the law.
Account Deletion: You can delete your account and all associated data at any time via the App settings or by submitting a request to team.flaptrip@gmail.com. Note that for email requests, we may ask for proof of identity/ownership to protect your security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
- Account and trip data: Retained until account deletion.
- Analytics data: Aggregated or anonymized data may be retained longer for analytical purposes.
9. Children's Privacy
FlapTrip is strictly not intended for use by individuals under the age of 18. We do not knowingly collect personal data from anyone under 18. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted here with an updated "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Anastasiia Vershinina PR Beograd
Address: Studentski trg 4, 11000 Beograd, Serbia
Email: team.flaptrip@gmail.com